How can i start shipping with Turbo?
You can start shipping with Turbo by doing the following
– Going to the register form by clicking on Ship with Us.
– Filling the required data.
after filling the required data one of our sales team will contact you to illustrate all the information.
How can i track my orders?
You can simply track your orders by adding your parcel code in track your package field in Track your parcel.
How can i get in touch with customer service?
The application lets you get in touch with customer service through opening a support ticket from which you can contact a customer service representative.
What is the estimated time for delivering products?
The products get delivered
24hrs within the same governorate
72hrs as maximum time for cross governorate shipping
10 days for South-Sinai, Red Sea governorate and Matrouh
time counts after handing the product to the branch by 1 day, only workdays are counted.
What are the products that Turbo doesn’t deliver?
Turbo doesn’t deliver or ship the upcoming products
-Fragile products
-Food and Honey
-Oils and Liquids
-Flammable products and Fuel
-Different smoking products
-Mobiles, Computers and Laptops
-Official documents, Money and Jewelry
How and when can i collect my money from cash on delivery shipments?
The cash gets prepared and is ready to be delivered by 20 L.E Fees
– Delivered by courier
– Bank account or mail (QNB – CIB – National Bank of Egypt – Banque Misr)
– Vodafone Cash
– Can be claimed free from nearest turbo branch
Cash Collection Estimated Period
-24 hours within the same governorate
-72 hours to other governorates
How to register a parcel on the application? 2
First: Open any of the parcel pages in the list and press the (+) sign and write the customer data that the order is going to. Second: You press “Send” to record the parcel on the sent page, or you click “Save” to record it on the saved page. Third: You open the page where the parcel was registered, take the code from it and write it on the order that will be delivered to the shipping company, and write on it in response to the governorate and the region of the consignee
How to register a parcel on the application?
First: Open any of the parcel pages in the list and press the (+) sign and write the customer data that the order is going to. Second: You press “Send” to record the parcel on the sent page, or you click “Save” to record it on the saved page. Third: You open the page where the parcel was registered, take the code from it and write it on the order that will be delivered to the shipping company, and write on it in response to the governorate and the region of the consignee